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Terms and conditions

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Ordering and delivery

After ordering from Attrademusic wait for the manager to call/e-mail and confirm/arrange the payment and delivery. For orders by courier (DPD) you will need to pay in advance, invoice for goods and shipping costs. The shipping price depends on your address and product weight or size.
Items can be ordered and also be retrieved in our store in Riga, Aleksandra Caka street 118.

Warranty

All goods purchased in Attrademusic have the manufacturer's warranty!

The manufacturer's warranty period differs, it can be up to ten years. More information about the manufacturer's warranty period look for it in the product description or ask your customer adviser.

All goods' minimum warranty period is two years.

The warranty does not apply if you can not present:
- Receipt of purchase (receipt or invoice)

Warranty does not apply to limited-resource products (fuses, strings, picks, etc.).

Manufacturer's warranty does not apply if:
- The product has a warranty stamp or serial number violated or the customer tried to repair the product themselves;
- Damage caused by natural disasters (floods, storms, lightning, fire, earthquakes);
- Use of non-original power supplies, accessories and spare parts, as well as raw materials that the manufacturer has not validated for use with the specified product, and if it causes damage to the product;
- Damage due to power, telecommunications, cable networks not conforming to the reqierements of the producer, rapid temperature changes, as well as other internal and external factors (soot, smoke, dust, humidity);

- Irregular servicing (especially guitars and acoustic pianos)

- The product was used for production or business purposes (provided that the product is not intended for such purposes).
To apply for warranty service, please contact our staff and after agreeing on the terms send/bring the product supported by warranty documents to Aleksandra Caka street 118, Riga, Latvia, and your request will be processed within 10 days.
You can use the right of withdrawal and return the item within 14 calendar days from the date of purchase for full refund, for which you need to contact our staff. To avoid confusion, at the time of purchase make sure the goods to be shipped comply with your order - make, model, color, size and other characteristics. Although Latvian legislation provides that the seller must return the money paid within max. 30 working days from the request date, we will take the return usually within 2-7 working days. Please note that the shipping costs for the return of the purchased goods are covered by the customer.

If you want to take advantage of the refusal policy, please note the following recommendations:

- Do not open the audio recording, video recording or computer software packages;
- Do not dismantle the original product packaging (sealed plastic containers may be carefully opened with a pair of scissors).

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Customer’s personal data will be treated confidentially and used only for order processing, contacting the client about their order, payment processing and shipment.

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